Effective Date: 22.10.2023

1. Acceptance of Terms and Conditions

Welcome to ISF Elevator Shop (“we,” “us,” or “our”). These terms and conditions outline the rules and regulations for the use of ISF Elevator Shop’s services and products. Please note that ISF Elevator Shop is a subsidiary of ISF Elevator GmbH (Imprint), and all products featured here are exclusively provided by ISF Elevator GmbH. By using our website (https://isfelevatorshop.de/) and purchasing ISF Elevator GmbH’s elevator products and components, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use our website or make any purchases.

2. Product Information

At ISF Elevator Shop, we take pride in offering a comprehensive range of high-quality elevator equipment, all exclusively sourced from ISF Elevator GmbH. Our product range includes elevator systems, components, control panels, Arkel ADrive, Arcode, Arem, and more. Each product is meticulously designed and manufactured to meet and exceed the highest industry standards.

3. Ordering and Payment

3.1 Order Placement: To place an order with ISF Elevator Shop, visit our website and follow the instructions provided. We are committed to ensuring a seamless ordering process, and you will need to provide accurate information for your order to be processed efficiently.

3.2 Payment: We offer various secure payment methods, including credit/debit cards and bank transfers, to provide you with a convenient and secure shopping experience.

4. Shipping and Delivery Information

At ISF Elevator Shop (ISF Elevator GmbH), we recognize the paramount importance of swift and reliable delivery to meet your elevator and elevator component needs. We take pride in our commitment to serving customers across Europe, including all European Union countries such as Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom (UK), and Switzerland.

  • Shipping Options: We understand the importance of prompt delivery. That’s why we offer multiple shipping options to cater to your needs, including standard and express shipping via UPS. Your orders will be processed swiftly to ensure that your products reach you as quickly as possible.
  • Delivery Times: Delivery times may vary depending on your location and the product ordered. We will provide you with an estimated delivery date during the ordering process to keep you informed.

Crisp and Clear Delivery Information for Detailed ISF Elevator Shop:

4.1 Shipping Method:

To ensure the secure and expedited delivery of your orders, we have established partnerships with renowned courier services like DHL Premium and DHL Express. DHL, with its expansive network and outstanding reputation, is the ideal choice for delivering our top-notch elevator systems, components, and accessories to your doorstep.

4.2. Delivery Time:

Our primary goal is to expedite the delivery of your order. Typically, your package will be dispatched within 1-2 business days after your order has been confirmed and processed. While the delivery time may vary based on your specific location within Europe, DHL’s efficiency ensures your order reaches you promptly. In the event of any unexpected delays or issues, rest assured that we will promptly notify and update you.

4.3 Tracking Your Shipment:

We understand the importance of order tracking for your peace of mind. To provide you with real-time updates on the status of your shipment, we offer a user-friendly tracking system. Easily monitor the progress of your delivery by visiting our dedicated tracking page at ISF Elevator Shop – Track Your Order. On this page, you’ll be prompted to enter your order details, including your order number and relevant shipping information. You’ll receive information about when your order was dispatched, its current location, and the estimated delivery date. Additionally, we are here to assist you and will stay in touch to ensure a seamless tracking experience.

4.4 Customer Support:

If you have any questions or encounter any issues while tracking your order, our responsive customer support team is here to assist you. Feel free to reach out to us via email at info@isfelevatorshop.de, and we will promptly address your inquiries.

4.5 Secure Packaging:

We understand the importance of protecting your valuable elevator equipment during transit. Therefore, we use high-quality packaging materials to ensure your products arrive in impeccable condition, ready for installation.

4.6 Customer Satisfaction:

At ISF Elevator Shop, customer satisfaction is our top priority. If you have any questions or concerns about your order’s delivery, our customer support team is available to assist you. Contact us via email at info@isfelevatorshop.de, and we will promptly address your inquiries.

We trust that these revisions underscore our unwavering commitment to efficiently and securely deliver your elevator systems and components. Thank you for choosing us for your elevator and elevator component needs. We look forward to serving you and fulfilling all your elevator-related requirements. To explore our extensive product range and place your order with confidence, please visit our website at ISF Elevator Shop.

5. International Shipping

We proudly offer our products to the following countries in the European Union and select other countries:

  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom (UK)
  • Switzerland

Please note that international shipping may be subject to additional fees and customs regulations, which are the responsibility of the buyer. For more information, contact our customer support team.

6. Returns and Warranty

6.1 Product Returns: Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange. Please refer to our Return Policy on our website for detailed instructions.

6.2 Warranty: We stand behind the quality of our products. All items are covered by a 12-month warranty, ensuring they are free from defects in materials and workmanship. Please review our Warranty Policy for more information.

7. Privacy and Data Security

We are dedicated to safeguarding your privacy and the security of your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data.

8. Limitation of Liability

While we strive for excellence, ISF Elevator Shop and ISF Elevator GmbH shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or services.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Germany. Any disputes arising out of or relating to these terms shall be resolved through arbitration in accordance with the rules of the German Arbitration Association.

10. Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Please check our website for the most current version.

By using our website and purchasing ISF Elevator GmbH’s exclusive products through ISF Elevator Shop, you acknowledge and agree to these Terms and Conditions. If you have any questions or require further information, please don’t hesitate to reach out to us.