ISF Elevator Shop Comprehensive Refund, Return, and Cancellation Policy

1. Refund Policy: Ensuring Your Satisfaction

At ISF Elevator Shop, your satisfaction is our top priority. We understand that sometimes situations may arise where a refund is necessary. To streamline this process and offer you the best possible customer experience, we have developed a comprehensive refund policy.

Eligibility: Your Convenience Matters

Our refund policy covers scenarios where the product you receive does not meet your expectations. If the product is defective, damaged during shipping, or does not match the description provided on our website, you are eligible for a full refund.

Initiating a Refund: Your Input Counts

Should you find yourself in need of a refund, we kindly ask that you contact our dedicated customer service team within 14 days of receiving the product. During this process, it would greatly assist us if you could provide clear proof of purchase and offer detailed information about the issue you have encountered.

Prompt Processing: Your Time is Valued

Once your refund request is approved, we are committed to promptly processing the refund within 7 business days. The refunded amount will be credited back to the original payment method you used for the purchase.

2. Return Policy: Empowering Your Choices

We believe in empowering our customers to make informed decisions. Our return policy reflects our commitment to ensuring your satisfaction with your purchase.

Conditions: Your Peace of Mind

We kindly ask that you return the product in the same condition you received it, complete with all accessories and packaging materials provided.

Return Period: Flexibility Matters

You have a generous 30-day window from the date of product delivery to initiate a return. We value your time and understand that circumstances may vary, so we aim to offer flexibility in this aspect.

Return Shipping: Honoring Transparency

While we strive to offer a seamless experience, return shipping costs are the responsibility of the customer, except in cases where the product is found to be defective or the result of an error on our part.

Restocking Fee: Supporting Sustainable Solutions

For returns that are not due to defects, we may apply a modest restocking fee of 10%. This fee covers administrative and handling costs associated with processing returns.

3. Cancellation Policy: Offering Flexibility

We understand that circumstances can change, and we are here to accommodate those changes to the best of our ability.

Before Shipment: Flexibility Matters

Orders can be canceled without any charges if they have not yet been shipped. This provides you with the flexibility to make adjustments to your purchase before it’s on its way to you.

After Shipment: Your Options

In cases where the order has already been shipped and you decide to cancel, we advise you to refuse the package upon delivery. Please note that while the product price will be refunded, shipping fees unfortunately cannot be reimbursed.

Custom Orders: Honoring Your Unique Needs

We take pride in offering customized solutions. However, please be aware that once custom orders have entered the production phase, they cannot be canceled.

Our Commitment: Your Trust Matters

This comprehensive policy is designed to align with the consumer protection laws of Germany. We place great importance on your satisfaction and aim to provide the best shopping experience possible. If you have any inquiries, concerns, or require further assistance, please do not hesitate to reach out to our dedicated customer service team.